Tiny Studies

The interruption to library services caused by COVID-19 meant we needed to quickly develop new data collection strategies to give us information to manage our modified services for the 2020-2021 academic year. It also gave us an opportunity to conduct a deep reflection and assessment of how our regular collection had been going, and to be ready to make changes as we reinstituted more regular services. In two posts, we describe the evolution of our data collection efforts.

The interruption to library services caused by COVID-19 meant we needed to quickly develop new data collection strategies to give us information to manage our modified services for the 2020-2021 academic year. It also gave us an opportunity to conduct a deep reflection and assessment of how our regular collection had been going, and to be ready to make changes as we reinstituted more regular services. In two posts, we describe the evolution of our data collection efforts.

When you use library services, do you think about the interaction-generated data? The U-M Library collects data on its patrons, from user profiles to online resource access information. Recently, the library has considered using this data to engage in library analytics, making inferences about users’ future behaviors. An Engagement Fellows project that began in 2020 seeks to learn more about what library patrons think of the use of analytics at the U-M Library.

The Accessibility Remediation Team was created to serve as a resource for students, faculty, and staff when they needed more accessible library content. Beginning in the Fall 2020 we identified tools and processes to use in remediating video, audio, and PDFs for accessibility. As part of our service, we focused on assessment, gathering feedback through ‘exit’ surveys of colleagues and patrons, and using project management tools to gauge the amount of time tasks take to complete.

When the pandemic quickly shut down our libraries' physical spaces, in-person services, and access to many of our physical resources, the Library didn’t know when we might reopen to campus. Over the last 16 months members of the Library Environments department collaborated with Facilities and department managers and colleagues to design, create, and evaluate our pandemic-based changes to physical spaces, workflows, and onsite services.

U-M Library’s universal header is the light gray bar at the top of the library website and Library Search that aims to help people recognize that they’re on a U-M Library website, and links to our different sites and services through the “Explore” menu. In the fall of 2020, the Design System Team conducted remote usability testing that helped us to understand people’s experiences and identify opportunities for improvement.

This blog post reflects on the work of students to explore the collection-related needs of undergraduate students, through surveys and interviews.

Musings about why libraries engage in assessment efforts.

Institutional data, collected by campus units to assist with decision making and organizational direction, can inform scope and provide context to library assessment and research projects.

Between March 20 and August 31, 2020, the University of Michigan Press made all the titles in the Library-hosted ebook collection, UMP EBC, free-to-read. During this period, U-M Press staff gathered use data in the hope of assessing the impact of free-to-read content while informing the future business strategy. Three different assessment efforts are described in this post.