Posts tagged with User Research in Blog Tiny Studies

Showing 1 - 10 of 17 items
Screen shot of Library Catalog Search results, and interview participant and interviewer.
March 28, 2022
  • Annika Rose Gidley
The University of Michigan Library is home to a vast collection of materials representing dozens of languages. U-M Library Catalog Search, however, can cause difficulties for users searching for materials in languages other than English. In Summer 2021 we conducted an exploratory study on the experience of searching for non-English materials within U-M Library Catalog Search in order to better understand challenges users face, how they overcome them, and what we can do to mitigate the problem.
Word cloud of interview themes, such as results relevance, filtering, record display, call number, course reserves, advanced search, Boolean queries, etc.
August 10, 2020
  • Robyn Ness
U-M Library’s Library Search launched in 2018 as a unified search engine application containing five previously distinct interfaces: Catalog, Articles, Databases, Online Journals, and Library Websites. Library Search was a big change for users, and an increase in user support requests suggested that further exploration was needed to pinpoint user pain points. The authors began an exploratory study that helped understand users’ experiences and identified areas for continued work.
Tow columns, left one labeled Seen and right one labeled Safe.
March 30, 2020
  • Denise Leyton
In three blog posts, the authors describe a multi-year library service design project. This last post describes the team’s prototyping and testing processes, and our resulting interactive exercise.
Two columns, left one labeled Seen and right one labeled Safe.
March 25, 2020
  • Denise Leyton
In three blog posts, the authors describe a multi-year library service design project. This second post describes the research process used to develop our user experience tool.
Two columns, one labeled Seen and the other labeled Safe, with a gray scale gradient.
March 19, 2020
  • Denise Leyton
In three blog posts, the authors describe a multi-year library service design project. This first post describes the origins and goals of the assessment project.
Photo taken above a busy crowd. Some figures are actively walking and their figure is blurred from their movement. Others figures are clear and sharp and they are standing, talking to or watching other people in the crowd.
August 9, 2019
  • Ben Howell
How can we improve the familiarity and credibility between Library experts, resources and services we offer and the students, faculty and staff who use them? Whether we’re building new relationships or reconnecting with patrons/colleagues during assessment or user research activities, we have the opportunity to use certain marketing and communication best practices and tools during our user research to align clear and targeted communication with our key audiences.
Text: Keep Calm and Don't Forget About IRB Review
May 3, 2019
  • Craig Smith
When planning an assessment project in the Library, one important step is to consider whether your project should be vetted by the Institutional Review Board (IRB) at U-M, a committee that ensures studies with human subjects are ethical, that subjects are protected from unnecessary psychological or physical risks, and that subjects are participating in a fully informed, voluntary manner. This post details when your data collection may be subject to a full IRB application and review process.
Persona for undergraduate student.
December 13, 2018
  • Robyn Ness
The first post ("Personas: A Classic User Experience Design Technique") in this 2-part series described what personas are and, generally, how to create them. I closed with some cautions about ways personas might come out less than helpful – creating flat, overloaded, or fake (unresearched) personas. The second post presents our persona development for a specific website project.
Composite image of photos of individuals.
October 17, 2018
  • Robyn Ness
Personas are employed in user experience design work to help design teams create or improve systems, spaces, and services with targeted populations in mind. Libraries use personas as archetypes to maximize effective library user experiences. This is the first of two posts about the creation and use of personas in the U-M Library.
Flyer which encourages participation in intercept interview: 10 minutes for a chance at 10 dollars.
August 30, 2018
  • Denise Leyton
When developing or reconsidering a library service, sometimes you can get stuck in your head. You go back and forth with your colleagues proposing different ways of doing things. You model out different scenarios, do an environmental scan, read the literature, weigh pros and cons but you still can’t decide how to proceed. A great way to figure out how to move forward is to go to your users for feedback by employing intercept interviews.