Tiny Studies

Have you ever attended a workshop and promptly forgot most of what you learned a few days later? Given that library staff teach hundreds of library instruction sessions each semester through training workshops, course-integrated sessions, campus workshops, etc., this is an issue that is probably affecting those who attend our instruction sessions as well. Librarians explored a potential solution to this problem by testing an implementation of "Learning Boosters."

Ask a Librarian email and instant messaging (IM) service providers targeted current users of our virtual reference services during 2016-2017, to gather feedback about our online research and reference service. We wanted to know more about users' motivation for seeking help via email and via IM, as well as users' satisfaction with their online interactions. Additionally, we were interested in gathering users' ideas for future IM service enhancements.

Like many academic research libraries, the University of Michigan Library has a promotion process for its librarians. And, like many libraries, the policies need to be reviewed on occasion. The Promotion and Appointment of Librarians (PAL) Task Force was charged by the Librarians’ Forum with reviewing our promotion process and making recommendations to better align what we do with the goals of both individuals and the Library. This Task Force utilized various qualitative and quantitative research methods to get the best data (described below).

There are many ways to record and analyze what is happening in the University of Michigan libraries over time. The more we understand how users are engaging with our spaces, the more we can do to meet their needs. But how do you get a handle on such a big question (library space use)? What data do you collect and how do you break it down?

The U-M Shapiro Undergraduate Library (UGL) collection serves the course-related and extracurricular information needs of U-M undergraduate students. This collection encourages students to explore new ideas, gain research skills, and become lifelong learners. How can we tailor this small collection (approximately 175,000 volumes) to meet their current needs?

Maybe you’ve heard of or lived with a roommate who never washed the dishes, who talked loudly on the phone late into the night or who stiffed you on rent. Not fun. Bias in our research isn’t fun either. It distorts the nature of the data we collect, analyze and share.

It’s not uncommon for academic research libraries, especially large ones, to have multiple renovations that add a wing, a floor, or even a new building. The University of Michigan Library buildings on our central campus are no exception. Our undergraduate and graduate libraries form a complex whose structure is just that. Many times a day, staff members direct visitors, patrons, or even a colleague to their intended destination.

The words we choose matter and having a shared vocabulary around user experience research is an important component of the work. This post presents definitions of user experience, user research, and usability testing, while examining how they intersect and why determining the frame of your research is good practice. Plus the one phrase we try not to use...

Tiny Studies will feature informal notes and insights from research projects in progress throughout the University Library. This will be a focused place to consider how our individual inquiries contribute to the conceptualization of our organization as a whole. Posts by diverse authors will explore the connections in our work, especially during those ephemeral moments of growth or reflection, when whole new constellations emerge in our understanding of the library.