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Posts by Karen A Reiman-Sendi

Showing 11 - 14 of 14
The image is the word Why.
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  • Karen A Reiman-Sendi
Thinking about the “Why”
Musings about why libraries engage in assessment efforts.
Image of a bar chart on the left and a column of printed text on the right.
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  • Karen A Reiman-Sendi
Institutional Data & Library Research
Institutional data, collected by campus units to assist with decision making and organizational direction, can inform scope and provide context to library assessment and research projects.
Iteration in the design thinking process: Understand, Explore, and Materialize categories, with steps of empathize, define, ideate, prototype, test, implement.
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  • Karen A Reiman-Sendi
Applying Iterative Design to Assessment
A project team charged with providing staff training activities approached the project assessment with an iterative design lens, allowing for responsive and timely development of multiple opportunities for staff engagement around organizational and personal change. The team tried out different assessment techniques related to the opportunities offered.
Ask a Librarian service contact methods: IM, email, text, phone
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  • Karen A Reiman-Sendi
The Value of Being Virtual: User Feedback on Email and Instant Messaging Reference Services
Ask a Librarian email and instant messaging (IM) service providers targeted current users of our virtual reference services during 2016-2017, to gather feedback about our online research and reference service. We wanted to know more about users' motivation for seeking help via email and via IM, as well as users' satisfaction with their online interactions. Additionally, we were interested in gathering users' ideas for future IM service enhancements.