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Results in Blog: Tiny Studies for Date: August 2020
Word cloud of interview themes, such as results relevance, filtering, record display, call number, course reserves, advanced search, Boolean queries, etc.
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  • Robyn Ness
Exploratory Research After Launch: Interviewing Users About Library Search
U-M Library’s Library Search launched in 2018 as a unified search engine application containing five previously distinct interfaces: Catalog, Articles, Databases, Online Journals, and Library Websites. Library Search was a big change for users, and an increase in user support requests suggested that further exploration was needed to pinpoint user pain points. The authors began an exploratory study that helped understand users’ experiences and identified areas for continued work.
Tiny Studies