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Posts tagged with User Research in Blog Library Tech Talk

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Sample results from the library's default "Everything" results screen showing three results from the Catalog, Articles, Databases, and Online Journals search areas.
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  • Ken Varnum
Improving Search Results Display
LIT’s Design and Discovery department received generous support from an anonymous donor to fund a Library User Experience Research Fellow position. Our first fellow was Suzan Karabakal, a master’s student at the U-M School of Information. She investigated and recommended changes to the way Library Search presents results. Suzan conducted user research to identify specific changes we could make to improve our “Everything” results screen and search results for Catalog and Articles.
picture of a paper card sort on the floor
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  • Heidi Burkhardt
Conducting User Research to Build a Better Staff Intranet
Everyone who works in the library, including some student workers, uses the intranet -- that’s over 450 people! In preparation for a major Drupal update and intranet redesign, the Intranet Upgrade Investigation Team (IUIT) has done a ton of thoughtful user research to guide our work including a survey, open card sort and closed cart sort. The findings are informing our progress and helping meet the goal of making the intranet a sustainable and user friendly tool that everyone wants to use.