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Posts by Rachel Hoster

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Icon of an open laptop with two, differently colored chat bubbles floating from the screen.
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  • Rachel Hoster
"How Did We Do Today?": Ask a Librarian Chat Service Assessment
What do library users want and need when they contact the Ask a Librarian chat service? This post describes a project to design and deliver a survey to gather information on how the library's reference service is meeting community needs. Survey results identified both demographic and service-oriented trends.